The Hotel and Hospitality Diploma Level 4 provides learners with the foundational knowledge and practical skills required to thrive in the dynamic hospitality industry. From customer service excellence to managing hotel operations, this course equips students for entry-level roles or further academic progression in the field.
OVERVIEW
This diploma is equivalent to the first year of an undergraduate degree, awarding students 120 credits upon completion. It serves as a foundational programme for those starting their journey in the hospitality industry, providing essential skills and knowledge to pursue further studies or entry-level roles.
ENTRY REQUIREMENTS
Applicants must be at least 18 years old and possess a high school education or equivalent vocational experience.
STUDY HOURS
The course consists of 10 modules, totalling 120 credits, with each module requiring approximately 40 hours of study. The programme is flexible, allowing students to progress at their own pace. To complete the qualification, learners must also submit four assignments, each between 5,000 and 8,000 words.
University Pathway
Diploma Level 5
Students study diploma levels 4 and 5 for 2 years (240) credits then complete the final year at a UK University either via distance learning or in the UK on campus.
Once you’ve completed your diploma Level 4 & 5 you have the opportunity to complete a third-year, known as a ‘BSc top up’, from a wide range of UK universities.
Students can apply to any university offering the BA top up and you can choose to study for your degree either online or in-person on campus.
Food and Beverage Operations
This module introduces the key processes involved in food and beverage operations. Students will explore both the practical and managerial aspects of food production and service delivery in hospitality settings.
Food Safety and Hygiene
This module focuses on understanding and implementing food safety regulations. Students will learn how to manage procedures that ensure compliance and maintain high standards of hygiene in hospitality environments.
Hospitality and Hotel Housekeeping
This module provides insight into the role of the housekeeping department in a hospitality setting, highlighting its importance in maintaining guest satisfaction and operational efficiency.
Customer Service
Students will learn the importance of customer-focused service in hospitality. The module explores how research into customer needs and expectations helps businesses remain competitive in a dynamic industry.
Front Office Operations
This module examines the critical role of the front office in hospitality operations. Students will understand how this department impacts the overall guest experience and the smooth functioning of the establishment.
Accounting and Cost Control
This module introduces students to the principles of costing and financial management in hospitality. It covers the preparation and analysis of financial statements and basic accounting techniques to enhance profitability.
Global Tourism and Hospitality
Students will explore the size, scope, and significance of the global tourism and hospitality industry, examining its economic, social, and cultural impacts worldwide.
Marketing
This module provides a foundation in marketing concepts, focusing on the application of the marketing mix within the hospitality industry to attract and retain customers.
Employee Engagement
Students will gain an understanding of employee engagement, its importance in fostering a motivated workforce, and the key factors contributing to staff satisfaction and productivity.
Training and CPD (Continuing Professional Development)
This module equips students with the skills to identify training needs in hospitality settings. It explores various methods for implementing training and professional development programmes to enhance workforce performance.
